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It is the aim of the Wolper Jewish Hospital to provide high quality medical services within a framework of Jewish religious requirements and traditions.
We are committed to proving equality of access and service for all patients irrespective of their religious faith and financial circumstances and to ensure the dignity, security and well-being of patients, staff and visitors.
The Mutual Responsibilities of Hospital & Patient leaflet is intended to help in providing quality care by stating the mutual responsibilities that relate to your care and treatment while a patient at Wolper.
There are mutual responsibilities both for the Hospital and yourself. Please read the following information carefully and if you have any questions discuss them with the Nursing Unit Manager or our attending doctors.
Your responsibilities are to
Inform the Hospital of your own and your family's medical history and relevant information including particular requirements needed for your care. We have provided an on-line pre-admission form for you to complete to make this process quicker and easier. Inform the staff of all key contact persons (family, carers). Provide telephone numbers and addresses. Inform the Hospital of any change in current status. As far as possible, advise staff of medications which you are or have been taking, and any medications that you are allergic to or cannot take. Participate in the planning and understanding of your own care and co-operate with the treatment and care being given to you by the health care team. Tell the Hospital staff immediately if you have any concerns about your condition. Conduct yourself in an appropriate manner that will not interfere with the well-being of other patients or members of the staff. Assist in maintaining the integrity of the Kosher service by refraining from bringing food into the Hospital or asking visitors to bring in food.
Our responsibilities are to
Respect your culture, race, religious beliefs and conscientious convictions. Make all relevant information available to you. Arrange for an interpreter if you have difficulty in understanding or speaking English . Treat you with respect, consideration and dignity. Provide a safe and clean environment. Provide you with the name and function of the staff in charge of your care and any staff who attend you. Provide an estimate, where sought, about costs before any treatment begins. Encourage you to participate in decisions about your treatment and discharge from the hospital (or transfer to another facility). On request, assist you in obtaining second opinion. On request, give you access to your own medical notes in the presence of your doctor, at a mutually convenient time. Details of your condition will be kept confidential by medical and Hospital staff, unless required by law . Respect and uphold your wish not to see a visitor while you are in Hospital. Receive your complaint or problem about the care or services you receive, and have the Hospital respond to you, without fear of reprisal.
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